Given the radical changes in customer service roles, recruiters are under pressure to find candidates who can fit the bill as the agent of the future, all at a fast pace.
Contact centre agent roles that are left open can often cause a negative impact on the bottom line so open roles cannot be an option.
In this environment, innovation and technology will help you get ahead.
Our latest e-book is a guide to help you overcome contact centre hiring’s biggest challenges by using the latest in powerful recruitment automation.
Find out the 4 key tactics to successful contact centre recruitment by downloading the ebook >>