<img src="http://www.cntr-di7.com/59168.png" style="display:none;">

Employer brand

A Day in the Life of Izabel, a Customer Success Executive at LaunchPad Recruits

Izabel Prokopieva

London-1.jpg"What do you do for a living?” is one of the questions I’m most frequently asked. When I describe LaunchPad and give a brief overview of what I do, the person with whom I’m conversing tends to find my responses exciting. When they ask where my office is, I tell them that I work from home – and their excitement often gives way to a look of perplexity.

Just Another Day at the “Office”

When people hear that I work from home, they imagine that I sleep in late, wear pajamas all day and don’t actually do any work. What they don’t understand is that working from the comfort of your home, where you are responsible for organising each day effectively and blocking out distractions, requires a significant amount of self-discipline.

Holding myself to regular office hours, working in a dedicated space (outside of my own room) and dressing as if I am going to an actual office are all tactics I employ to keep me focused and on task. I also endeavour to schedule myself a break every day, whether that takes the form of lunch with my loved ones or inviting a friend over for coffee.

My office space is located in the attic of our house, which my family kindly transformed for my use. I keep a selection of black teas and a coffee machine by the entrance of my “den of evil” (as my six year old brother, who is not permitted to enter the space, likes to describe it). My beautiful and functional wooden desk houses all the gear I need to work remotely, and I’ve positioned a very comfy sofa against the wall facing the door.

The Daily Routine

My typical workday begins like this: it is 9:15 am and my alarm goes off; I hit the snooze button twice before I roll out of my “burrito” of blankets; I take a shower and quickly mount the 10 steps to my office; I sit down with my cup of tea and a cup of fresh coffee, go off Do Not Disturb and start planning my workload and prioritising tasks for the day. Late morning, I dial into my team’s morning scrum – my favourite part of the day.

Everyone is upbeat despite the call’s purpose: to share the struggles of the previous day, while our manager allocates the new tasks at hand. Most of the time, the scrum is brief and effective, sprinkled with a few giggles induced by one of our team’s inside jokes. At the end of the scrum, we say “Cheers!” or “Speak later!” and carry on with our days.

This is the point in my day when the fun begins. For the last eight months, no two workdays have been the same. Every day, a unique challenge arises. It can be anything from acquiring a new, exciting client to addressing an issue in the deep dark waters of the LaunchPad system. My team is expected to tackle problems in an effective, speedy manner.

Each day I complete different, interesting tasks that diversify and expand my skillset – I test, communicate, create user guides, answer complex questions, run reports, build infographics, encode video content, help build candidate journeys and more. Sometimes my work day ends on time, and sometimes I need to stay a bit late to finish the day’s projects. The one constant when wrapping up my day is that I always put my phone on Do Not Disturb.

Working at a Multicultural Company

Working on a team based in three different countries is amazing. I have learned so much from everyone’s diverse backgrounds and skills. We regularly participate in team training sessions to develop our communication skills and efficiency, and these are the highlight of my work here at LaunchPad because they have helped me to adjust both my working habits and my way of thinking.

But above all, my colleagues are the reason why I love my job. We support each other, learn from each other, and have proven to me that if you work with amazing people, you don’t have to “work” a day in your life.

(Main image credit: negativespace.co/Pexels)