contactcentre
Change and Transformation in Contact Centre Hiring
At our contact centre recruitment roundtable we focused on in-house recruitment’s ability to influence change. Here's a round-up of the discussion.
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contactcentre
At our contact centre recruitment roundtable we focused on in-house recruitment’s ability to influence change. Here's a round-up of the discussion.
volume recruitment
We hosted our Volume Recruitment Roundtable at the beginning of April. Our attendees from the insurance, banking, retail & hospitality and utilities sectors joined the discussion.
Retail and Hospitality
At the first 2019 retail and hospitality network meeting our discussion touched on topics that frequently cause headaches for in-house recruiters! The ATS, working with hiring managers, and keeping talent pools warm.
Diversity and inclusion
Positive action and ultimately positive discrimination has been a contentious topic since the 2010 Equality Act. How can we ensure we use it in a fair and equitable way during recruitment?
New research shows that organisations still favour hiring candidates with 'gleaming academic records'. Qualifications, skills and ability do matter, but they are only part of the picture. An often overlooked but hugely important predictor of candidate success in a role – potential!
Retail and Hospitality
Retail & Hospitality leaders shared their top tips and discussed their challenges to help find the right hiring model for retail & hospitality recruitment.
Advanced Automation
How to solve your recruitment challenges, from improving the candidates experience, finding right fit candidates faster whilst creating a fair and consistent process, using the latest recruitment technology.
Advanced Automation
Can AI get it wrong? When approached correctly, AI can provide a fair, consistent and inclusive approach to recruiting. Here's how to avoid bias with recruitment AI.
Advanced Automation
The changing retail climate presents challenges for retailers who are currently struggling to attract and recruit to high volumes of candidates. Find out how to use recruitment automation for hiring success.
contactcentre
We hosted our second roundtable event for the contact centre industry last week. Our clients from the insurance, banking and utilities sectors joined the discussion.
Advanced Automation
Our lead data scientist Kenko Fujii shares his top tips to ensure your data set is accurate and unbiased when using machine learning in your recruitment process.
Advanced Automation
Automation is already being used by contact centres to improve the customer experience, but it can also benefit recruitment teams - find out how!